Psychic Sofa Terms & Conditions

Thank you for visiting our website, below are a set of terms and conditions which govern the use of this web site and its associated services.

Introduction

RJ Media LLP operate www.psychicsofa.com. These terms and conditions govern your use of this website and services. By using the website and services you agree to these terms and conditions in full.

Phone Services

You must be the bill payer or have the bill payers permission to call any numbers listed on this site.

Calls to 0161 864 8555 cost £16.80 for 20 mins, £24.60 for 30 mins & £48.00 for 60 mins per minute plus your network access charge. The service is for over 18s only. All calls are recorded.

If you are using the credit card service, at the end of your call you will be given the option to extend the consultation.

Website Use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website for any purposes related to marketing without our express written consent.

Refunds (when paying for a reading with your Credit or Debit Card)

We are sure you will love our Psychic Sofa readers and the service they provide. However, if you fail to connect with a reader, then please end the call within the first 5 minutes and contact our office on 0161 607 3013 within 48 hours of your call.

We can then either offer you a reading with a different reader or a full refund. Please keep a note of the time, date, and reader plus the home / mobile number you used to call the service.

Your reading must have been less than 5 minutes in duration.
You must provide valid details of why you were dissatisfied with your reading.
Refunds will only be paid once for each reader you didn't connect with.
Calls that last more than 5 minutes before termination will only be entitled to the remaining minutes with another reader.
This policy is subject to fair usage and we reserve the right to decline a refund or to give you another reading if we believe the request is not fair, genuine or valid.
As part of our monitoring of refunds we reserve the right to listen to calls.
All requests must be made through our office (0161 607 3013) and are subject to verification.
Requests for refunds must be made within 48 hours of the call being terminated.

IMPORTANT! Before contacting us you must have the following information. We cannot discuss any calls without this information.

Date and Time of the call.
Length of the call.
If you used a credit card the last 4 digits of the card used.
If you used your Wallet the Wallet Account number.
The name of the Reader you had a call with.
The reason for the refund.

Credits (when using your Psychic Sofa Wallet balance)

We will then credit your wallet account with the minutes you have used for that reading. Please keep a note of the time, date, and reader plus the home / mobile number you used to call the service.

A "refund" for calls made using your wallet balance refer to the refund of minutes to your wallet balance. No monetary refunds will be given.

Your reading must have been less than 5 minutes in duration.
You must provide valid details of why you were dissatisfied with your reading.
Refunds will only be credited once for each reader you didn't connect with.
Calls that last longer than 5 minutes will not be re-credited to your wallet.
This policy is subject to fair usage and we reserve the right to decline a refund or to give you another reading if we believe the request is not fair, genuine or valid.
As part of our monitoring of refunds we reserve the right to listen to calls.
All requests must be made through our office (0161 607 3013) and are subject to verification.
Requests for refunds must be made within 48 hours of the call being terminated.

Cancellation Policy

If you have contacted Psychic Sofa on any advertised telephone service from a mobile device you will automatically be entered to receive free promotions. To opt out please call during office hours on 0161 607 3013 where someone will be pleased to remove your mobile phone details from our database permanently.

If you have had a reading by text and no longer wish to receive free promotional messages, please text STOP to 67755.

Disclaimer

ALL PSYCHIC READINGS AND CONSULTATIONS ARE PROVIDED FOR ENTERTAINMENT PURPOSES ONLY and do not in anyway constitute medical, financial, legal, personal or any sort of professional advice. By engaging in a psychic reading or using this site, you understand that we do not provide recommendations, advice or give any directions for you to follow. A psychic reader, for example, may from time to time offer a personal opinion but this does not constitute advice. A reader will not diagnose illnesses or conditions (including questions pertaining to pregnancy and death). The content of psychic readings and the use of this site are merely for entertainment purposes and should not be relied upon.

We do not refer, endorse, recommend, verify, evaluate or guarantee any services provided by readers, and nothing shall be considered as a referral, endorsement, recommendation or guarantee of any reader. We do not warrant the validity, accuracy, completeness, safety, legality, quality, or applicability of the content or anything said or written by any reader or any advice provided. We will not be liable for any damages sustained due to reliance by you on such information provided by any reader.

Readers are not our employees and the provision of any of the service by a reader shall be directly between you and the reader. You and the reader are solely responsible for the conversations which occur while a reader is providing any services.

Testimonials

Psychic Sofa fully investigates every reading that results in negative feedback, firstly by listening to the recording. If action is required we speak directly with the reader in question.

No psychic reader can connect with every one of their clients, so we offer a full refund to anyone who feels within the first 5 minutes of their reading they don’t seem to be able to establish a connection.

If a negative testimonial is submitted based on connection, we don’t tend to publish it on the readers profile as it can act as a warning marker when all of our readers have a 97% or above connection rate. If any reader falls below this rate, we consider their suitability with Psychic Sofa.